The Worth of Business Development Service For Professional Firms

Business development service is always used in a broader sense & enables the professional firms to strengthen ties with their existing customers as well as attracting new customers in other areas of the business market. In order to achieve this objective, the business development service providers go beyond the traditional means of marketing, sales, operations, customer care & business management to help their clients promote the business expansion at multiple levels. It needs the business development strategy maker to have certain level of expertise in different areas of business so that he could easily recognize & utilize the opportunities for business growth.

One of the basic requirements for business development is to evaluate the current business value as it is more related to the growth & maintenance of the business. For this, the development service providers appoint business development specialist who will work along with marketing & sales professionals to develop an effective strategy. This business strategy is based on the degree of popularity that the business is already enjoying in other areas of the customer base.

The business organizing specialist will sought for customer feedback from the customer care executives. These executives will help the strategy maker to gather data from the existing customers on their view about the company & its services. Such type of action often helps the development specialist to find out more effective ways of business promotion that can replace the current marketing strategy & target more number of customers in the market sector where the business is already present. Moreover, the acquisition of client testimonials through the channel of customer care executives will assist the business organizing specialist to identify the areas for the new range of products & develop a suitable marketing strategy for them. This strategy will lead to the quick promotion of new products & services later.

The role of business development service provider is not limited to an increased sales or customer satisfaction. While these things come naturally with the development service, the development strategy maker will have to ensure the best utilization of company fund, refine the operation of management & different departments and address any legal issue that may arise as the business continues to grow. Many professional firms give the business development strategy maker the right to collect business related information from any level of business structure & utilize it to induce more business.

Every small to large scale business organization can opt for development in business service. It brings guaranteed success for every kind of corporate condition. Many small time companies have tried it out & achieved a firm footage in their own sector. In most of the cases, businesses have been able to capture the targeted sector & achieve growth due to the efforts of business development specialist. So, companies need to concentrate more on their development & hire for development professionals if it seems impossible for them.

Corporate maintains their own wing for business growth & development that will deal with all development related activities. But small businesses can’t afford to do that. So, they may ask a development consultant to work for them. The consultant will help them assess the present situations & develop strategies for bringing more business growth in future.

Business Development Requires a Multitude of Skills

Business development is one of the functions that every company, from inception to exit, performs at one time or another. It’s also one of the most “unbounded” roles within a company. For some companies, business development means acquiring new customers. Others, it means raising capital. And, for yet another set of people, it means to build alliances and partnerships.

Whatever the term ultimately means to anyone, it is a function that clearly requires a multitude of skills. Let’s take for example, raising money. A business development person in a small startup company would be responsible for building relationships to raise venture capital and/or general financing for startup operations. Oftentimes, the reason this function falls under business development is because the business developer is building strategic partner relationships. Some of these strategic partners deem the relationship critical to grow new business opportunities. In that respect, the strategic partner will then invest money in return for an equity stake in the startup company.

In the case of building and managing partnerships, the business development team is often called Alliances. In this example, business development or Alliance is responsible for recruiting, managing, and supporting partner companies. In addition to this, the Alliances organization would also have a responsibility for driving a certain amount of revenue through the partners, as well. This alliance function essentially builds a core ecosystem around the host company. The ecosystem effectively allows the host company to be in more markets, capture certain geographic territories, or even drive more revenue than it could on its own.

Building joint ventures is also a form of business development activity. There are times when a company needs to work together on a specific business opportunity. The opportunity could be related to driving new business in a specific country or perhaps in a particular industry. The two companies would develop an operating agreement under which they will work together. Shared revenue and expenses, team alignment and sales targets are examples of agreements created as part of this joint venture relationship.

Driving sales is another function where business development is often categorized. This is especially true when a company is first starting off in business. Many small companies categorize their sales efforts as business development rather than sales. One of the reasons for this is because the territory is new or perhaps the product line is untested with customers. The business development group is responsible then for selling new business in an uncharted environment.

Corporate development is another function often interrelated with business development. In general, though, a corporate development function handles aspects of mergers and acquisitions for a company. Their role is to identify companies that have synergistic business models and would complement the host company. In many aspects, a corporate development officer for a company has similar skill sets and experience as all of the above organizational roles.

As one can ascertain, business development is a “catch-all” term that can encompass many different roles within an organization. That said, the skill set and experience for a business development executive is fairly broad. He/she must be versed in areas, such as building partnerships, strategy, technology, geographic markets, sales, and, of course, finance. In addition, understanding the specific industry in which the company operates is icing on the proverbial cake.

The business development executive is a key contributor to the success of a company. This individual, if used properly, can help create the very foundation on which a company operates.

How Much Sales Is Involved With Business Development?

If you ask a group of people what they think business development is, you would most likely get a few different answers. There is even a chance that your own view of business development and sales may be used interchangeably.

Business development involves more of a strategic approach such as strategy, marketing, customer management, and partnerships; these activities encompass about 75%-80% of the approach, and sales about 20%-25%.

When I get asked the question, does business development have something to do with sales? Yes, it does. Is it related to business growth? Most definitely it does. Does it have anything to do with business strategy? There is a good chance it does.

Business development is a culmination of these different activities but most importantly, it’s all about shifting to the point of view of the client. This will provide you with that new perspective and will have you balance your efforts across these key activities that you and your client will both need and address. Whenever you conduct your business development efforts make sure to take the perspective from the client’s point of view and try to develop a deeper understanding of what their problem is. Realize that the client only cares about one thing and that’s their own group or company’s survival and the problem that they are facing. The client is only interested in you if they identify a need/problem or pain point that you can solve and provide a solution for it. It’s the kind of value that you can provide them that will enable them to consider your firm for the project.

If your firm’s approach is strictly from a sales perspective, generally, the economy of scale is to grow as large as you can. The strategy is to sell your product or service with a clear price and value directly to an identifiable individual client.

From a Business development perspective, the economy of scale is much smaller because the approach to your service is more strategic with the intent to create a partnership. It entails cultivating a relationship with the client and provide a service that could be more cyclical by working through existing partner infrastructures.

In my 14+ years of professional experience in management consulting, business development has been stretched to encompass a wider variety of activities with the intent to stay smaller in size. In its most traditional definition it is all about developing partnerships, which often includes some sales. Whereas, strictly sales are more transaction oriented where scalability is the differentiator.